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At Khogloremythol, we are committed to providing high-quality digital marketing services that meet your expectations. We understand that circumstances may change, and you may need to cancel or request a refund for our services. This Return Policy outlines the terms and conditions under which refunds and cancellations are processed.
Please read this policy carefully before purchasing any of our services. By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Return Policy. If you have any questions or concerns about this policy, please contact us before making a purchase.
We understand that business needs can change, and you may need to cancel your service agreement with us. Our cancellation policy varies depending on the type of service and the stage of service delivery.
If you wish to cancel your service before we have commenced work, you may do so by providing written notice to us via email or through our contact form. Cancellations made before service commencement are eligible for a full refund, minus any non-refundable setup fees or administrative costs that may have been incurred.
To cancel your service, please contact us as soon as possible with your order details and reason for cancellation. We will process your cancellation request within 2-3 business days and issue a refund to your original payment method within 7-10 business days.
If you wish to cancel your service after we have commenced work, the refund amount will be calculated based on the work completed and resources allocated to your project. We will provide you with a detailed breakdown of the work completed and the corresponding charges.
For monthly service packages, you may cancel at any time by providing at least 30 days written notice. Your service will continue until the end of your current billing cycle, and no refund will be provided for the current month. You will not be charged for subsequent months after your cancellation takes effect.
We reserve the right to cancel or suspend services if you breach any terms of our service agreement, fail to make timely payments, or engage in conduct that we deem inappropriate or harmful to our business or reputation. In such cases, you will be notified of the cancellation, and any refund will be determined on a case-by-case basis.
Our refund policy is designed to be fair and transparent. The eligibility for refunds depends on various factors, including the type of service, the stage of service delivery, and the reason for the refund request.
Refunds may be granted in the following circumstances:
Service cancellation before commencement of work, as outlined in Section 2.1.
Failure to deliver services as agreed in the service contract due to our fault or negligence.
Technical issues or errors on our part that prevent the delivery of services.
Duplicate payments or billing errors.
Certain services and fees are non-refundable, including but not limited to:
Setup fees, consultation fees, and initial assessment fees.
Services that have been fully delivered and completed as per the service agreement.
Third-party costs incurred on your behalf, such as advertising spend, software licenses, or domain registrations.
Custom work, including content creation, graphic design, and website development, once delivered and approved by you.
Monthly subscription fees for the current billing period.
In cases where services have been partially delivered, we may offer a partial refund based on the percentage of work completed. The refund amount will be calculated by subtracting the value of completed work from the total amount paid. We will provide you with a detailed breakdown of the calculation for your review.
Once your refund request is approved, we will process the refund within 7-10 business days. The refund will be issued to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider's processing times.
If you believe you are eligible for a refund, please follow these steps to submit a refund request:
Send an email to touch@khogloremythol.world or use our contact form on the website. Include your full name, order number, service details, and a clear explanation of why you are requesting a refund.
If applicable, provide any supporting documentation or evidence to support your refund request. This may include screenshots, correspondence, or other relevant materials.
Our team will review your refund request within 3-5 business days. We may contact you for additional information or clarification during the review process. Once the review is complete, we will notify you of our decision via email.
If your refund request is approved, we will process the refund as outlined in Section 3.4. If your request is denied, we will provide a detailed explanation of the reasons for the denial. You may appeal the decision by providing additional information or evidence within 14 days of receiving the denial notice.
We strive to deliver services that meet your expectations. If you are not satisfied with any aspect of our services, we encourage you to contact us so we can address your concerns and make necessary adjustments.
For services that include deliverables such as content, designs, or reports, we offer a reasonable number of revisions as specified in your service agreement. Additional revisions beyond the agreed-upon number may incur additional charges.
You may request to upgrade or downgrade your service package at any time. Upgrades will take effect immediately, and you will be charged the difference in price. Downgrades will take effect at the start of your next billing cycle, and no refund will be provided for the current billing period.
If you have a dispute regarding a refund or cancellation, we encourage you to contact us first to resolve the matter amicably. We are committed to working with you to find a fair and reasonable solution.
If you are not satisfied with our initial response to your refund request, you may escalate the matter by requesting a formal review. Your case will be reviewed by a senior member of our team, and you will receive a final decision within 10 business days.
We strongly discourage initiating chargebacks without first attempting to resolve the issue with us directly. Chargebacks can result in additional fees and may affect your ability to use our services in the future. If you initiate a chargeback, we reserve the right to suspend or terminate your access to our services and pursue legal action to recover any losses incurred.
For clients who have subscribed to our monthly or recurring service packages, the following terms apply:
Subscription services are billed on a monthly basis on the same date each month. You will receive an invoice prior to each billing cycle. Payment is due upon receipt of the invoice.
Your subscription will automatically renew at the end of each billing cycle unless you cancel your subscription at least 30 days before the renewal date. You are responsible for ensuring that your payment information is up to date to avoid service interruptions.
You may cancel your subscription at any time by providing written notice at least 30 days before your next billing date. Your service will continue until the end of the current billing cycle, and you will not be charged for subsequent cycles. No refunds will be provided for the current billing period.
We shall not be liable for any failure or delay in performing our obligations under this Return Policy due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or technical failures. In such cases, we will make reasonable efforts to notify you and resume services as soon as possible.
We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website. We will update the "Last Updated" date at the top of this policy to reflect the date of the most recent changes. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated policy.
We encourage you to review this Return Policy periodically to stay informed of any updates. If you do not agree with any changes to this policy, you must discontinue use of our services.
If you have any questions about this Return Policy or need assistance with a refund or cancellation request, please contact us:
Khogloremythol
Address: 9/155 Castlereagh St, Sydney NSW 2000, Australia
Phone: 0422 440 602
Email: touch@khogloremythol.world
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM AEDT. We will respond to your inquiry as promptly as possible and work with you to resolve any issues.